PastelLoop
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Privacy Policy

Last updated: January 1, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, request support, or communicate with us. This may include your name, email address, company information, and project details you choose to share.

We may automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, and information about your interactions with our platform, subject to your cookie preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send communications, and comply with legal obligations. Your project data may help us optimize our color palette algorithms and accessibility features, with your consent.

We may use your information to send you technical notices, updates, security alerts, and administrative messages. We also use this information to respond to your comments and questions and provide customer service support.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy. We may share limited information with trusted service providers who assist us in operating our platform and conducting business, under strict confidentiality agreements.

We may disclose your information only if required by law, regulation, legal process, or governmental request, or if we reasonably believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Data Security and Protection

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and security protocols where feasible.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but work continuously to improve our security measures and respond to potential threats.

Data Retention and Storage

We retain your personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data and color palettes are stored securely with regular backups.

You may request deletion of your account and associated data at any time through your account settings or by contacting us. We will process such requests promptly in accordance with applicable laws and our legitimate business interests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences, subject to your consent through our cookie banner. This helps us improve our services and provide a more personalized experience.

You can control cookie settings through our cookie preferences center or your browser settings. Essential cookies are required for basic functionality, while other cookies require your explicit consent. Disabling certain cookies may limit your ability to use some features of our platform.

Third-Party Services and Integrations

Our platform may integrate with third-party services such as Unity and Unreal Engine export tools. These integrations may involve sharing certain data with these services in accordance with their respective privacy policies and with your explicit consent.

We carefully evaluate our third-party partners and require them to maintain appropriate security measures and privacy protections for any data they process on our behalf through contractual agreements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, subject to applicable legal requirements. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to provide appropriate protection for your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, delete, or restrict processing of your data, subject to applicable legal limitations.

You can update your account information at any time through your account settings. For other requests or questions about your data, please contact us using the contact form on our website, and we will respond within reasonable timeframes as required by applicable law.

Children's Privacy Protection

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us through our contact form so we can take appropriate action to address your concerns.

Business Transfers and Changes

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to applicable legal requirements. We will provide reasonable notice of any such change in ownership or control of your information.

Any successor entity will be bound by the terms of this privacy policy unless you provide explicit consent to a modified policy or as otherwise required by applicable law.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will provide reasonable notice of any material changes by posting the updated policy on our website and updating the "last updated" date.

Your continued use of our services after any changes become effective indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically to stay informed about how we protect your information.